Coronavirus Updates and Information
Our Commitment to your safety -what to expect
The experience may look a little different in this new normal, but we hope it will feel the same; ultimately, it will still be our team caring for you and delivering the same attention to detail and personalised service that you are used to at The Marazion Hotel. We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy your stay with us.
We’ll carry out these measures in a way that is in line with our ethos, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in a space that feels familiar. We’re still shaping the finer details, and as soon as we’re able, we’ll get as much information out to you all about your upcoming bookings, new booking enquiries and what visiting us might look like.
In the meantime, read on below to find out how we are committing to keeping everyone safe whilst staying with us. This will be continually revised as necessary and in line with government advice.
What happens if I fall ill while at the Hotel ? Read Hotel Policy
GUIDANCE, BEST PRACTICE AND ASSESSMENT
We’re following all government guidelines and working on best practice measures within the hotel. All necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.
We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you. Importantly, we will not be allowing
any of our team members displaying symptoms inside our hotels and we would ask you to exercise the same cautionary approach.
OUR TEAMS AND SUPPLIERS
We’ll make sure that all of our team and suppliers are fully aware of our commitments and ask them to comply with our procedures and requests to ensure the safety of our staff and guests.
- Every team member will be trained in new health and hygiene related procedures and their responsibility to guests and their fellow team members.
- We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines within the constraints of our building.
- We’ll supply all necessary PPE as required, specifically to kitchen and housekeeping teams.
- We’ll be conducting daily health checks of our teams when they arrive on site.