Coronavirus Updates and Information

 

Our Commitment to your safety -what to expect

The experience may look a little different in this new normal, but we hope it will feel the same; ultimately, it will still be our team caring for you and delivering the same attention to detail and personalised service that you are used to at The Marazion Hotel. We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy your stay with us.

We’ll carry out these measures in a way that is in line with our ethos, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in a space that feels familiar. We’re still shaping the finer details, and as soon as we’re able, we’ll get as much information out to you all about your upcoming bookings, new booking enquiries and what visiting us might look like.

In the meantime, read on below to find out how we are committing to keeping everyone safe whilst staying with us. This will be continually revised as necessary and in line with government advice.

What happens if I fall ill while at the Hotel ? Read Hotel Policy

 

GUIDANCE, BEST PRACTICE AND ASSESSMENT

We’re following all government guidelines and working on best practice measures within the hotel. All necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.

We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you. Importantly, we will not be allowing

any of our team members displaying symptoms inside our hotels and we would ask you to exercise the same cautionary approach.

 

OUR TEAMS AND SUPPLIERS

We’ll make sure that all of our team and suppliers are fully aware of our commitments and ask them to comply with our procedures and requests to ensure the safety of our staff and guests.

  • Every team member will be trained in new health and hygiene related procedures and their responsibility to guests and their fellow team members.
  • We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines within the constraints of our building.
  •  We’ll supply all necessary PPE as required, specifically to kitchen and housekeeping teams.
  • We’ll be conducting daily health checks of our teams when they arrive on site.

KEEPING YOU IN THE KNOW

  • We’ll continue to be honest, transparent, and up front with you – updating and sharing information with you as soon as possible.
  • We’ll share our plan for re-opening, including all measures and produces that have been put in place, on our website and with all bookings ahead of their arrival.
  • We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.
  • All guests will be emailed in advance of their reservation to confirm the details of their stay and to clarify the procedures that we’ve put in place at that hotel ahead of their arrival.
  • Our team will be equipped with all information regarding staying with us and will be able to answer questions that you might have.

 

Book with confidence – what happens if I need to cancel

Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival with no charge until the end of November 2020.

Any cancellations or amendments within 72hrs, will result in our charging for your full stay should we not be able to resell the room.

If we are forced to close our hotel due to COVID-19 bookings can be transferred or cancelled at no charge.

 

PAYMENTS

No cash payments – We will be doing our utmost to have as little paper work as possible. All payments will be made through our booking system for your accommodation and meals during your stay with us. All remaining accommodation balances will be processed before your arrival or on your day of arrival.

 

CAPACITY

We’ll adhere to Government guidelines and restrictions relating to capacity, and while physical distancing is required our restaurant will be operating with a reduced number of tables, so availability will be limited. Due to the constantly changing nature of this guidance, we will be continuously reviewing our procedures related to capacity.

CLEANING

As a hotel and restaurant, we already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitized, clean and compliant. All team members will be trained in these new standards and timings of cleaning.

We will be offering a room cleaning service every 3rd day during your stay.

  • All our rooms will be thoroughly cleaned and then sanitized using a commercial fogger which kills 99.99% of harmful pathogenic organisms on surfaces.
  • For your safety and ours, our team will not be entering your hotel bedroom unless for scheduled cleaning purposes.
  • We’ll provide hand sanitiser for staff and guests at every possible opportunity, and significantly increase cleaning of public areas throughout the day.

PHYSICAL DISTANCING

Maintaining a physical distance from others is absolutely essential to stop the spread of the virus. We believe it does not mean we can’t be sociable, so that it doesn’t feel like you can’t enjoy interacting with the team.

We’ll always adapt our service style to adhere to Government guidelines, and have adjusted table layouts in our restaurant, and chair layouts in our lounge to allow for the required distancing policy.

 We’ll ask our guests to please use common sense and be responsible for your own physical distancing during your stay when moving around the hotel for the wellbeing of yourself, other guests and the team. We will be asking the team to do the same for you.

 

CHECKING IN AND OUT

We’re working on adapting the Arrival, Check In and Check Out process to speed this up, to support physical distancing and to ensure the safety of all guests and team members. Guests will be contacted with details of exact procedures in advance of their stay.

 

Cutty Sark Restaurant & Bar

Our policy is to mitigate the risk through best practice and risk assessment. We’ll take all necessary measures to deliver minimum contact, ensure hygiene standards and physical distancing.

  • Breakfast will be served at guests tables or available as room service, unfortunately our much-loved breakfast buffet is not viable with current guidelines.
  • We’ll ask our guests to pre-book their Breakfast time on arrival. Breakfast will be available between 8am – 11am. Breakfast will be staggered to support physical distancing.
  • We’ll ask our guests to pre-book Dinner time before 11am each day during their stay.
  • Dinner reservations between 6pm – 9pm will be staggered to support physical distancing.
  • A menu will be available on our website shortly and in your room for breakfast and dinner.
  • We will unfortunately not be serving any meals between breakfast and dinner.
  • We ask guests to inform us of any dietary requirements or allergies before arrival.
  • Tables will be positioned the required distance apart in all our dining space, in line with the latest government guidelines.
  • We will not be taking any cash payments, all meals and beverages consumed will be automatically billed to room.

If you have any questions or require any further information please do not hesitate to get in touch.

Phone: 01736 710334

Email: manager@marazionhotel.co.uk